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bgf99 collects and uses your information only as described in this policy. What we do with your data, how long we keep it, and how you can request changes — it is all set out here, clearly, without legal jargon.
When you open an account with us, we collect the details you provide during registration — your name, contact address, and the payment method you choose, whether that is Rocket, Upay or Bank Transfer. We also collect session data generated each time you log in: device type, browser version and the pages you navigate inside the lobby. This information helps us keep your account accessible and lets us match the right payment route to your wallet. We do not sell your personal data to third parties. We may share limited data with payment processors — for example, to confirm a Rocket or Upay transaction — but only the minimum required to complete that specific step. Data shared with processors is governed by their own agreements, and we require them to handle it securely. Where local law in Bangladesh or applicable eligible regions requires additional handling steps, we follow those requirements. We store account data for as long as your account remains active and for a period afterwards as required by applicable rules. This policy applies to the bgf99 website at bgf99 and any account-related communications we send you directly. Access to our platform depends on your local law and the eligible regions at the time you use it.
Not every digital touchpoint falls under this policy in the same way. The table below draws a clear line between what we control directly and what sits outside our responsibility. If you move between our lobby and an external payment page, the data handling shifts at that boundary. Understanding this scope helps you know exactly who to contact when a privacy question comes up.
Any data you submit when creating or updating your bgf99 account — login credentials, contact details, wallet identifiers — falls fully inside this policy. We control how that data is stored, accessed and deleted.
When you initiate a deposit or withdrawal through Rocket, Upay or Bank Transfer, we pass only the necessary details to the payment processor. The processor's own policy governs how they handle data on their side of that transaction.
Your browsing behaviour inside bgf99 — which game categories you open, how long you stay on a page, which studio lobby you visit — is logged by our analytics tools. This data is used only for session quality and navigation improvement.
External links, embedded tools or third-party game studios accessible through our lobby operate under their own privacy terms. bgf99 does not control the data practices of those external services once you leave our domain.
You have practical choices about your personal data. These are not abstract legal concepts — each one maps to a real step you can take through your account or by contacting our support route. If you believe a detail on your account is incorrect, you can request a correction. If you want to know exactly what data we hold against your account, you can ask us to send you a summary. Where applicable local law in Bangladesh and eligible regions allows it, you may also ask us to delete data we no longer need to hold. We aim to respond to data requests within a reasonable time, and we will confirm receipt of your request when we get it. You do not need a legal representative to submit a request — the contact route is the same one you use for standard account support. If a request involves your Rocket, Upay or Bank Transfer transaction records, we may need to verify your identity through your registered account details before we can release or amend that data.
Log into your account and open the account settings section. Your registered contact details, linked payment method and session history are listed there. For a fuller data summary, send a request through the support contact route.
If your registered name, contact address or payment wallet identifier is wrong, raise a correction request via the support route. Include your account ID so we can locate the right record quickly.
Any question about how we use, store or share your data can be directed to our published support contact. We will route your query to the team responsible for data handling and confirm that we have received it.
If your data request relates to a specific transaction — for instance, a Rocket or Bank Transfer payment record — state the transaction date and the amount in your message. This helps us locate the relevant log without delay.
Privacy questions deserve a direct answer, not a generic help article. The routes below are the ones we actually monitor for data-related queries. Choose the channel that suits your situation — account-level questions are easier to resolve when you include your registered account ID in the first message.
Open the chat icon from any page on bgf99 while logged in. Identify your query as a privacy or data matter so it reaches the right team. Include your account ID to speed up the process.
Send your data request or privacy question to the support email address published in the Contact section of bgf99. Write a clear subject line such as 'Data Request' or 'Privacy Query' so it is routed correctly.
The Help section inside your signed-in account area lists the published support routes and standard response steps for data and policy queries. Check there first for self-service options before raising a formal request.
Data handling at bgf99 is practical, not just a policy statement. We keep account data only for as long as it serves a clear purpose — active account maintenance, transaction record-keeping or compliance with applicable rules in Bangladesh and eligible regions. Once that purpose ends and retention rules allow, we delete or anonymise the data. Cookies on bgf99 are used for session management and lobby navigation only; you can adjust cookie preferences through your browser settings at any time. We do not use cookies to build advertising profiles or share browsing data with ad networks.
We use session cookies to keep you logged in and to remember your lobby navigation state. No third-party advertising cookies are dropped by our platform. You can clear or block cookies in your browser settings without losing your account.
Your login credentials are stored in encrypted form. We do not display your full payment wallet identifier — Rocket, Upay or Bank Transfer — in plain text anywhere in the account interface. If you suspect unauthorised access, contact support immediately.
Active account records are held for the duration of your account. After an account closes, we retain only the minimum data required by applicable rules. Records not required by any rule are deleted or anonymised on a scheduled basis.
When this privacy policy changes, we post the updated version at bgf99/privacy-policy/ and note the revision date at the top of the page. Continued use of the account after a posted update means you have seen the revised terms.
These are the questions we get most often about how bgf99 handles your data. Each answer is specific to this policy and your account — not a generic statement about online privacy.
We collect your name, contact details and the payment method you register — such as Rocket, Upay or Bank Transfer. We also log your device type and browser version for session management. We do not collect data we do not need to operate your account.
We share limited transaction data with payment processors — only what is needed to complete a Rocket, Upay or Bank Transfer step. We do not sell personal data. Any processor we use is required to handle your data securely under their own terms.
Log into your account and check the account settings page for your registered details. For a full data summary, send a request to the support email published at bgf99. Include your account ID. We will confirm receipt and respond within a reasonable period.
Where your local law in Bangladesh and applicable eligible regions permits it, you can ask us to delete data we no longer need. Submit the request through the support contact route with your account ID. We will confirm what can be removed under current retention rules.
After closure, we keep only the minimum data required by applicable rules — typically transaction records for a defined period. Data not covered by any retention requirement is deleted or anonymised. You can ask for details of what is retained at the time you close.
We use session cookies for login state and lobby navigation only. No advertising or profiling cookies are set by our platform. You can block or clear cookies in your browser settings at any time. Doing so may log you out of your current session but will not affect your account data.